Refund policy

Return and Refund Policy

Last Updated: October 20, 2026

At cwwyez-1f.myshopify.com (operated by Brookfield Oaktree Holdings, LLC), we want your driving experience to be clean, organized, and stress-free. We take great pride in crafting and selecting high-quality automotive organization solutions, including our specialized Car Interior Hooks, Car Trash Bags, and Car Organizers & Storage Boxes.

If for any reason you are not completely satisfied with your purchase, we offer a comprehensive, hassle-free return and refund policy to ensure your peace of mind.

30-Day Money-Back Guarantee

We stand behind the craftsmanship and everyday functionality of our car organizers. You have 30 natural days from the date your package is delivered to request a return or exchange.

Eligibility Criteria for Returns:

To qualify for a valid return and full product refund:

  1. Condition: Items must be in their original, unused, and undamaged condition.

  2. Packaging: Products must remain in their original packaging with all included tags, mounting brackets, clips, or installation accessories attached.

  3. Proof of Purchase: You must provide a valid order confirmation number, receipt, or proof of purchase linked to your transaction on cwwyez-1f.myshopify.com.

Non-Returnable Items & Exceptions

To protect hygiene and consumer safety, certain product conditions are ineligible for return:

  • Products showing obvious signs of wear, physical damage, misuse, or alteration post-delivery.

  • Disposable or opened car trash bag refill packs that have been partially used or unsealed.

  • Items purchased during final clearance sale events marked as "Non-Returnable."

How to Initiate a Return

  1. Submit a Request: Send an email to our dedicated customer support team at [email protected]. Include your Order ID, full name, clear photographs or videos of the item, and the reason for your return request.

  2. Review & Authorization: Our support team will review your application within 1 to 2 business days. If approved, we will send you a Return Merchandise Authorization (RMA) along with explicit step-by-step instructions and our physical return warehouse address.

  3. Pack & Ship: Carefully pack the item in its original box to prevent transit damage. Mail the package to our designated return facility:

    Returns Department

    Attn: kenneth harker / Brookfield Oaktree Holdings, LLC

    Address: 2359 N 275 E, North Ogden, UT 84414, United States

Note: Please do not send your returns back without prior authorization from our support team, as unauthorized returns cannot be processed.

Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: If you received an item that was damaged in transit, defective, or incorrect, Brookfield Oaktree Holdings, LLC will cover all return shipping costs or issue an immediate replacement free of charge.

  • Buyer’s Remorse / Voluntary Returns: If you are returning an item due to personal preference, accidental order placement, or change of mind, you will be responsible for covering the direct return shipping fee. Original shipping fees (if applicable) are non-refundable.

Refund Processing Timeline

  • Once your return package arrives at our facility, our Quality Assurance team will inspect the item within 2 to 3 business days.

  • After inspection approval, your refund will be processed immediately. The funds will automatically be applied to your original method of payment (Credit Card, PayPal, Shopify Pay, etc.).

  • Depending on your financial institution or credit card provider, please allow 5 to 10 business days for the credited funds to reflect in your account balance.

Exchanges

The fastest way to exchange an item (e.g., swapping a trunk organizer box for seat-back storage hooks) is to submit a return for the existing product. Once the return is accepted, place a separate purchase for the new item on our website.